Resume
Education
California State University, Long Beach
Expected Graduation: Spring 2022
Major: Communication Studies
Minor: Public Relations
Social Media Intern, CSULB College of Liberal Arts, Long Beach, CA
August 2021-Present
• Worked with a team to develop and schedule relevant and entertaining content for key publics
• Worked to manage social platforms daily by posting content during peak activity hours, engaging with publics and tracking platform-specific trends
• Tracked engagement and follower trends on a weekly basis. Analyzed this data to update content strategy and optimize content for specific platforms
Barista, Constellation Coffee, La Cañada, CA
May 2019-July 2021
• Responsible for crafting specialty coffee and tea beverages in a timely manner while maintaining a high level of customer service
• Developed menu items to match flavor profiles to that of the changing seasons as well as customer tastes
• Responsible for training new staff members on all aspects of employment at the workplace such as food safety, equipment maintenance, and food and beverage preparation
• Responsible for maintaining high levels of sanitation and cleanliness as communicated by local and state ordinances during COVID-19 pandemic
Seasonal Ambassador, Jeni’s Splendid Ice Creams, Los Angeles, CA
May 2019-August 2019
• Served world famous flavors to large volume of customers during peak season on a nightly basis
• Responsible for having a working knowledge of all flavors in the week-to-week rotation as well as understanding new flavors before they were introduced to the public
• Maintained a high standard of customer service when assisting guests with flavor selection, point of service transactions or explanation of the high standards that products were held to in order to achieve B-Corporation status
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